Cancellation & Refund Policy

Transparent guidelines regarding service engagements, booking coordination, and fee policies at EasyRooms.rent.

1. Service Engagement & Free Listing

Submitting a rental requirement as a tenant or listing a property as an owner on EasyRooms.rent is completely free of charge. Users can cancel or withdraw their inquiries at any time prior to finalization without incurring any cancellation fees.

2. Owner Service Fees & Charges

For property owners, our one-time service fee ranging from 10% to 50% of one month's rent (strictly capped at a maximum of ₹15,000) becomes applicable only after a tenant has been successfully introduced, approved, and finalized by the owner.

3. Refund Eligibility

Since service fees for property owners are strictly payable upon the successful placement and completion of the tenant onboarding process, fees paid for completed facilitation services are generally non-refundable. Any specific disputes or extraordinary circumstances regarding payments will be reviewed on a case-by-case basis.

4. Direct Rent and Deposit Transactions

All monthly rent payments, token advances, and security deposits are transacted directly between the tenant and the property owner. EasyRooms.rent does not hold or manage primary rental deposits; therefore, any cancellation or refund of rental advances must be settled directly between the tenant and landlord pursuant to their signed lease agreement.